When you receive your package, be sure to check the items to make sure they are what you expected. We will provide a refund for or replace defective items. Please return the items in their original packaging within 14 days. Items returned without original packaging will NOT be refunded.
In your return package please include:
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item.
Please allow up to 2 weeks to receive your replacement or refund. Refunds will be applied to your payment account. We hope you will be happy with our services.
For info on our Dog refund policy, please refer to our Our Guarantee page.